Abstract
On the basis of innovation resistance theory (IRT) and technology acceptance model (TAM), this study explores the preference of college students for keyboard typing over speech input for document processing. Results showed that functional barriers (i.e., usage, value, and risk barriers) and psychological barriers (i.e., tradition and image barriers) positively affect users’ resistance to change. Perceived ease of use and perceived usefulness influence the intention to adopt speech input, which is consistent with TAM. Resistance to change was proven to negatively affect users’ intention to adopt speech input. Academically, results confirm that although barriers to speech input currently exist, users still consider speech input as easy and useful and plan to adopt the technology. In practice, speech recognition system companies can significantly enhance users’ adoption intentions by reducing barriers and increasing their perception of ease of use and usefulness of speech input.
Highlights
Speech is a natural and efficient way to communicate between people
This study reviews the previous literature on innovation resistance theory (IRT) and resistance to change to identify the various barriers for not adopting speech input
The results show that the barriers of speech input, namely, usage, value, risk, tradition, and image barriers, can highly influence college students not to utilize speech input as their major typing method
Summary
Since the 1960s, computer scientists have been developing ways for computers to translate and understand human speech in an attempt to make speech input the interface for human–machine interaction [1]. Speech input mainly has two forms, speech recognition and speaker recognition. Speech recognition replaces the touch-tone for implementing instructions through speech input [3]. The application of speech recognition system, in addition to the use of human–computer interface, has the word processing function, transcribing from speech to text. The popularity of voice assistants and smart speaker devices have led people to believe that speech will change the way people communicate with their electronic devices. By speaking out what users want to do, smart devices will perform the function under the users’ instructions. Speech recognition has been experimentally proven to be more efficient [8], users are still comfortable with keyboard typing for quite a period of time
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