Abstract
Although cyber incivility (i.e., an interpersonal workplace stressor displayed through uncivil behaviors manifested in online working communication) occurs every day in the workplace, inadequate attention has been paid to its daily influence on employees’ performance. To address this limitation, we conducted a daily diary study to determine the intrapersonal processes and a personal boundary condition of the within-individual relationship between cyber incivility and task performance. Results based on data collected from 112 full-time employees with 866 observations suggest that daily cyber incivility has a time-lagged effect on employees’ task performance the following day, and this effect was found to be transmitted by induced negative affect of the following day and poor sleep quality the previous night. In addition, we found that employees with high self-leadership suffer less from cyber incivility, specifically, the positive effect of cyber incivility on negative affect is weaker for self-leaders.
Published Version
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