When participatory design meets data-driven decision making: A literature review and the way forward

Abstract

This study explores the impacts of participatory design (PD) on data-driven decision-making (DDDM) in organisations. Despite the extensive examination of PD and DDDM individually, there is a dearth of research in understanding their integration and their impact on decision-making processes in organisations. This research aims to fill this gap by investigating the potential impacts, challenges, benefits, and critical success factors associated with the incorporation of PD activities into DDDM. The study employs a systematic literature review methodology to provide a comprehensive understanding of the topic. The paper provides a research agenda for future researchers as well as discussing best practices for organizations seeking to optimise their data driven decision-making processes in a participatory manner. The research also discussed the ethical implications of data-driven decision-making. Ultimately, this research advances our understanding of how PD and DDDM can be effectively combined to achieve better decision-making outcomes.