Abstract
PurposeWhile there has been a sizeable amount of research on identifying the correlates of citizen satisfaction with police agencies, that research has not been synthesized to identify patterns across different studies. This study presents the results of a meta-analysis that assessed the predictive strength of the most commonly included correlates of satisfaction with police. MethodsAn exhaustive search for studies on satisfaction with police produced 66 studies eligible for inclusion in the meta-analysis. Random effects models were conducted along with moderating analyses. ResultsFindings revealed that gender, race, age, fear of crime, and victimization were statistically significant predictors of satisfaction with police. Moderating analyses revealed that certain variables, Hispanic ethnicity, socioeconomic status, and perceptions of crime, while not significant in the main effect size analysis, were significant in the moderator analysis. ConclusionsIt is important that future research establishes a more standardized form of measurement for satisfaction, with the consideration that confidence and trust may operate as distinct constructs. Additionally, it is imperative to move beyond investigating demographic factors alone and instead focus on variables related to procedural justice, performance theory, and neighborhood context.
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