What Drives the Growth of Competitive Advantage? A Study of One of the Largest E-commerce in Indonesia

Abstract

Marketing is one of the main activities by entrepreneurs to maintain the viability of their business to grow and earn a profit. In addition, marketing knowledge is also very useful so that companies can compete and survive in the competition. This study aims to examine the effect of Value Creation and Excellent Service on Competitive Advantage, where Brand Equity and Brand Loyalty are the mediating variables. This research uses a descriptive quantitative approach. The population in this study were Bukalapak e-commerce users who live in the Jakarta and surrounding areas, and used a sample of 220 respondents. The method of analysis in this study uses Partial Least Square (PLS). The results of this study indicate that Value Creation has an effect on Brand Equity, Value Creation has an effect on Brand Loyalty, Excellent Service has an effect on Brand Equity, Excellent Service has an effect on Brand Loyalty, Brand Equity has an effect on Competitive Advantage, Brand Loyalty effects on Competitive Advantage, Value Creation. has no effect on Competitive Advantage, Excellent Service affects Competitive Advantage, Value Creation affects Competitive Advantage mediated by Brand Equity, Value Creation has no effect on Competitive Advantage mediated by Brand Loyalty, Excellent Service has an effect on Competitive Advantage mediated by Brand Equity, Excellent Service has an effect on Competitive Advantage Mediated Brand Loyalty.