What counts cannot be counted and what is counted often doesn't count: Is the NHS making effective use of patient experience data?

Abstract

International Journal of Therapy and RehabilitationVol. 22, No. 3 OpinionWhat counts cannot be counted and what is counted often doesn't count: Is the NHS making effective use of patient experience data?Liz LivingstoneLiz LivingstoneSearch for more papers by this authorLiz LivingstonePublished Online:4 Mar 2015https://doi.org/10.12968/ijtr.2015.22.3.108AboutSectionsView articleView Full TextPDF/EPUB ToolsAdd to favoritesDownload CitationsTrack CitationsPermissions ShareShare onFacebookTwitterLinked InEmail View article References Collins A (2014) Measuring What Matters to Patients at the Frontline. Webinar. http://bit.ly/1c22lUF (accessed 24 February 2015) Google ScholarCoulter A, Fitzpatrick R, Cornwell J (2009) Measures of Patients' Experience in Hospital: Purpose, Methods and Uses. http://bit.ly/1MPA2Yw (accessed 24 February 2015) Google ScholarCoulter A, Locock L, Ziebland S, Calabrese J (2014) Collecting data on patient experience is not enough: They must be used to improve care. BMJ 348: g2225 Crossref, Google Scholarde Silva D (2013) Measuring Patient Experience. Evidence Scan No 18. http://bit.ly/1DQ643N (accessed 24 February 2015) Google ScholarDepartment of Health (1997) The New NHS. The Stationery Office, London Google ScholarDepartment of Health (2010) Equity and Excellence: Liberating the NHS. The Stationery Office, London Google ScholarDepartment of Health (2012) Statistical Bulletin: Overall Patent Experience Scores. http://bit.ly/1EOmnLD (accessed 24 February 2015) Google ScholarDepartment of Health (2013) The NHS Constitution. http://bit.ly/IZREDI (accessed 24 February 2015) Google ScholarFrancis R (2013) Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry: Executive Summary. The Stationery Office, London Google ScholarGraham C, MacCormick S (2012) Overarching Questions for Patient Surveys: Development Report for the Care Quality Commission. http://bit.ly/1C1tzV8 (accessed 24 February 2015) Google ScholarKnightley-Day T (2012) A Response to the Overarching Questions for Patient Surveys: Development Report for the Care Quality Commission (CQC). http://bit.ly/1GqrGCf (accessed 24 February 2015) Google ScholarThe King's Fund (2012) The Friends and Family Test: Will Hospitals Raise Their Game? http://bit.ly/1JJgKos (accessed 24 February 2015) Google ScholarThe King's Fund (2013) What is Experience-Based Co-Design? http://bit.ly/1LB4X7i (accessed 24 February 2015) Google ScholarNational Institute for Health and Care Excellence (2012) Patient Experience in Adult NHS Services: Improving the Experience of Care for People Using Adult NHS Services. http://www.nice.org.uk/guidance/cg138 (accessed 24 February 2015) Google ScholarNHS England (2013) The NHS Friends and Family Test. http://bit.ly/1kCaT7N (accessed 24 February 2015) Google ScholarNHS England (2014a) Friends and Family Test Data. http://bit.ly/19fAyhG (accessed 24 February 2015) Google ScholarNHS England (2014b) Statistical Commentary: Friends and Family Test. http://bit.ly/17VcIrz (accessed 24 February 2015) Google ScholarNHS Institute (2013) Transforming Patient Experience: The Essential Guide. http://bit.ly/1BPTy3G (accessed 24 February 2015) Google ScholarNHS Surveys (2014) Improving Healthcare: How Surveys Help Improve Healthcare. http://bit.ly/1BoM5Jj (accessed 24 February 2015) Google ScholarSheffield Teaching Hospital (2013) Patient Experience Report. http://bit.ly/1DQwW3U (accessed 24 February 2015) Google ScholarThorlby R, Maybin J, eds (2010) A High Performing NHS? A Review of Progress 1997–2010. The King's Fund, London Google Scholar FiguresReferencesRelatedDetailsCited byProgress in applying patient experience in nursing quality improvementChinese Nursing Research, Vol. 4, No. 1 2 March 2015Volume 22Issue 3ISSN (online): 1759-779X Metrics History Published online 4 March 2015 Published in print 2 March 2015 Information© MA Healthcare LimitedPDF download