What Are They Doing and What Do They Want: The Library Spaces Customer Survey at Edmonton Public Library

Abstract

As part of its Library Spaces Business Plan initiative, for four weeks in early 2012 Edmonton Public Library (EPL) conducted a survey of its customers about how they use the library’s spaces and what they want from their library spaces. Using both print and online versions, the survey received 1517 responses which collected both quantitative and qualitative data. Findings revealed the ongoing importance of collections and quiet in library spaces, as well as the growing importance of providing social and group space in the library. Results of the survey indicate EPL’s customers do not consider the spaces a separate aspect from the collections and services the library provides. The results of the survey also emphasized the importance of regularly consulting with customers about library spaces to ensure the spaces continue to fulfill their needs as the role of the library, and the space needs associated with it, evolve.