What Are the Characteristics that Software Development Project Team Members Associate with a Good Project Manager?

Abstract

In this study we investigate what software development project team members consider to be a good project manager. Previous research has been carried out using project manager self-assessments, other project stakeholder views, or recruiters’ views. This qualitative study used the repertory grid technique to identify the characteristics that project team members associate with a good project manager. This technique has been adopted because of its strength in eliciting personal constructs. Among the 18 characteristics identified, the seven most relevant were classified and compared with previous findings, which reveals differences between the team members’ and project managers’ and other stakeholders’ perceptions. Those findings complement the existing skill set and could be considered when recruiting and training project managers and staffing projects.