Abstract
The enactment of Indonesian law No. 25 of 2009 on Public Service is a milestone and a hope to the realization of public services quality. The substance of this law has led to the implementation of public services quality expected by all parties (stakeholders). This article is about to discuss the implementation of public service policy in Palembang. By using qualitative descriptive method, the conclusion showed that there are some weaknesses in the implementation of public service policy: (1) the information submitted is inaccurate, incomplete, inchoate; (2) Staffing / apparatus are still not in accordance with the disciplines and expertises; (3) Unclear job descriptions and procedures, by who does the job and to whom should be the report submitted; (4) The use of facilities, infrastructure is not optimal use; (5) The behavior of officers and management commitments are still low; (6) The incentives expected are still in material / value for money; (7) Awards and supports given to the implementor are still very low; (8) The organizational structure is "gemuk/tambun" (increasing); (9) Duplication of duties and functions among related agencies. While the opportunities that can be exploited are: (A) The use of information technology using online services; (B) Higher educational qualifications of apparatus; (C) Some facilities and infrastructures have been adequate; (D) With the slogan "Miskin struktur dan Kaya fungsi" (lean and mean) is expected to realize the organizational structure more effective, efficient, and easier for public services.
Highlights
Before the reformation era, the implementation of state and government characterized by the practice of maladministration including corruption, collusion, and nepotism that is why absolutely necessary to reform the bureaucratic organization to realize the implementation of good state and government, effective and efficient, honest and clean, transparent and free from corruption, collusion, and nepotism
Weaknesses and Opportunities: As described above, that the problems in a policy often have appeared on implementation, due to related parties with that policy are very heterogeneous and complex dealing with a variety of community characteristics
Various characteristics of the community, there will be an opportunity or a success factor in the policy implementation and along with that there will be a factor of weakness
Summary
The implementation of state and government characterized by the practice of maladministration including corruption, collusion, and nepotism that is why absolutely necessary to reform the bureaucratic organization to realize the implementation of good state and government, effective and efficient, honest and clean, transparent and free from corruption, collusion, and nepotism. The performance of the government staff who provide public services are required to be upgraded by doing some workshops and training on public service quality. Regulations, rules, and other means have been tried and provided by the government/local government to the realization of public services quality. The government together with the legislature has enacted Law No 25 of 2009 on Public Service. Article 3 states that the aims of the Law on Public Service are: (a) establishing boundaries and clear relationship among rights, responsibilities, obligations, and authorities of all parties related to the provision of public services; (B) establishing a eligible system of public service in accordance with the general principles of good corporate governance; (C) the fulfillment of public services in accordance with the legislation; and (d) Establishing protection and legal certainty for people in public service
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