Abstract
Public services are embedded in and shaped by a multitude of external factors, among which the sociopolitical context features prominently. Focusing on the interaction between public policies and public services, this chapter examines public policies and their interaction with public services and familiarises the reader with key concepts. The chapter showcases that the relationship between public policies and public services is not unilateral. At the same time as being shaped by public policies, public services are also core actors in the implementation of public policies. Based on an outline of policymaking, this chapter highlights the crucial role of public services and street-level bureaucrats in the implementation of policies. It argues that the implementation of policies exacerbates a crucial influence on the definition and operationalisation of the goals followed and the outcomes achieved, making public services crucial actors shaping public policy outcomes.
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