Abstract

Out from behind the counter The fl agship stores are part of the Walgreens Well Experience initiative, according to Walgreens spokesperson Jim Cohn. Pharmacists have an expanded role in the fl agships and other Well Experience stores, starting with their relationship with patients. “We dramatically changed the practice of pharmacy,” Cohn told Pharmacy Today. Walgreens eliminated administrative tasks associated with fi lling prescriptions and made changes in the stores’ physical layout—adding an “Ask Your Pharmacist” desk and private consultation rooms—to enable pharmacists to be more accessible and spend more time with patients. “We brought [pharmacists] out from behind the counter ... to provide counseling and additional primary, preventive care services to patients,” walgreens

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