Waiting line theory with robotic process automation (RPA) in shopping malls: A literature review

Abstract

The present era is a technological era. Every business organization is affected by the information technology which provides good pace to their users. In the present modern world, waiting line has been identified as a biggest problem in the shopping malls in India. Hence, to raise this problem I have selected the present title for my research.The waiting line in the shopping malls are the biggest problems in present era. Majority of customers are depressed in their long queues. Hence, they may feel harassed by the shopping malls and try not to join again. It may be a major cause of dissatisfaction of their buying as well as their wastage of time. The waiting period reduces tremendously by using Robotic Process Automation.