VOICE INFORMATION IN JSC “RUSSIAN RAILWAYS”

Abstract

Background. The work is devoted to the study of the processes of interaction between the company and consumers within the framework of the information services provided in order to improve or innovate the methods of voice communication for further operation and automation; as well as to substantiate the need for local research through the growth of automation of interaction and the speed of obtaining and perception of information.
 Materials and methods. Materials from open sources on the Internet, simulation modeling, data analysis, systems theory, system approach.
 Results. Information systems at Russian Railways using voice information methods have been studied, the area within which automation of user interaction with the system is possible has been analyzed, a simulation model of customer interaction with the system using voice information has been built to ensure the issuance of information on request.
 Conclusion. Based on the results of the study, a solution was proposed for automation in the field of event-based informing of customers using the transport services of Russian Railways, company employees in order to improve information processing and automation of work with it. The proposed model will demonstrate and justify the issuance, processing and transmission of information for the transition to the introduction of voice information, through an assessment of the perception and reaction of the company’s employees to the implementation of audio accompaniment and interaction with the system through voice. As a result, it is proposed to develop a model reflecting the possibility of working with an information system using voice guidance and information.