Abstract

The Palembang branch of Adira Finance has its own procedures in handling its overdue customers, namely customers who do not make installment payments, based on the time of late payment. One of the measures taken is to collaborate with third parties to make visits to overdue customers. This study aims to build a system that can be used by third parties for conveying information in the form of results of visits that have been made to overdue customers. System development is carried out by prototype method to obtain the results of a system that suits the needs of its users. The results of the study are a system that can be used by three types of users, namely admin, external party, and executor. The system can be used to divide the assignment of customer visits to the external, and each external can continue the assignment to the executor. Both external and executor can report the results of their visit to the system.

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