Visibility into the workTQM work process analysis with HPT and ISD

Abstract

Performance ImprovementVolume 42, Issue 2 p. 16-18 Article Visibility into the work TQM work process analysis with HPT and ISD Charles A. Beagles, Charles A. Beagles Charles A. Beagles is the Director, Technical Training and Evaluation Office, Veterans Benefits Administration (VBA). Prior to joining VBA, Charles served as Deputy Program Director, Marine Corps Programs, and as Division Head, Training Plans and Analysis Division, Naval Air Warfare Systems Training Systems Division. Prior to that, he worked at the Center for Needs Assessment and Planning, Florida State University. In addition to 22 years experience in training analysis and design, Charles is a former Marine Corps Captain and served as a Rifle Company Commander in Vietnam. He holds a PhD in educational psychology, from Florida State University. Charles may be reached at vrccbeag@vba.va.gov.Search for more papers by this authorSteven L. Griffin, Steven L. Griffin Steven L. Griffin, an Instructional Systems Specialist, is Program Manager of Training and Performance Support Systems for the Technical Training and Evaluation Office, Veterans Benefits Administration (VBA). He holds a MEd from the University of Louisville. Steven has 32 years of government and industry experience in training system and courseware design and development, with VBA, the Department of Defense, Science Applications International Corporation, and General Electric. He may be reached at vsdsgrif@vba.va.gov.Search for more papers by this author Charles A. Beagles, Charles A. Beagles Charles A. Beagles is the Director, Technical Training and Evaluation Office, Veterans Benefits Administration (VBA). Prior to joining VBA, Charles served as Deputy Program Director, Marine Corps Programs, and as Division Head, Training Plans and Analysis Division, Naval Air Warfare Systems Training Systems Division. Prior to that, he worked at the Center for Needs Assessment and Planning, Florida State University. In addition to 22 years experience in training analysis and design, Charles is a former Marine Corps Captain and served as a Rifle Company Commander in Vietnam. He holds a PhD in educational psychology, from Florida State University. Charles may be reached at vrccbeag@vba.va.gov.Search for more papers by this authorSteven L. Griffin, Steven L. Griffin Steven L. Griffin, an Instructional Systems Specialist, is Program Manager of Training and Performance Support Systems for the Technical Training and Evaluation Office, Veterans Benefits Administration (VBA). He holds a MEd from the University of Louisville. Steven has 32 years of government and industry experience in training system and courseware design and development, with VBA, the Department of Defense, Science Applications International Corporation, and General Electric. He may be reached at vsdsgrif@vba.va.gov.Search for more papers by this author First published: 08 February 2007 https://doi.org/10.1002/pfi.4930420208 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinked InRedditWechat No abstract is available for this article. Volume42, Issue2February 2003Pages 16-18 RelatedInformation