Value Realization of Intelligent Emergency Management: Research Framework from Technology Enabling to Value Creation

Abstract

This paper studies the application and the application value of intelligent emergency for emergency management in the big data environment, to fill the research gap that neglected the application value (performance) measurement of intelligent emergency, further improving the effectiveness of intelligent emergency management. Firstly, bibliometric analyses of approximately 3900 documents in intelligent emergency field are imported, and the future research trend of intelligent emergency management is cleared. Theory of STT (Socio-Technical Theory), concerning technical system and social system, is introduced. The concept of emergency management system ‘technology enabling’ and ‘enabling value creation’ are defined in accordance with the bibliometric analyses and STT. Secondly, a research framework including ‘technology enabling’ and ‘enabling value creation’ for decision-making paradigm in emergency management according to the big data environment is constructed. Furthermore, detail analyses approach from intelligent emergency ‘technology enabling’ to ‘enabling value creation’ in emergency management are proposed. Finally, earthquake disasters are taken as an example and specific analyses of the intelligent emergency enabling and enabling value creation are explored, specifically, the enabling value creation are discussed from the view of measurable indicators. The clear concept of emergency management system ‘technology enabling’ and ‘enabling value creation’ as well as the detail analyses approach from intelligent emergency ‘technology enabling’ to ‘enabling value creation’ provide theoretical basis for scholars and practitioners to evaluating the value (performance) of intelligent emergency for the first time.