UX research in the software industry

Abstract

Software industry has sought to apply practices that provide a more meaningful User eXperience (UX) and help maintain a sustainable business. UX Research practices allows conducting research and evaluations with users from the application of methods and techniques. Some UX Research practices reveal longitudinal UX research actions (i.e., Long-Term UX) when they track products' use by users over time. The literature is scarce about studies that discuss the UX Research practices adopted by the software industry and their relationship with the different moments of product use (i.e., before, during, or after). Therefore, we surveyed the UX Research practices which are applied in software development in industry following the systematic literature review process. We selected 45 papers and conducted a qualitative analysis by applying coding techniques. As a result, we identify 38 practices which are classified into six categories, i.e. research planning, data collection with users, data analysis, design with research, organization and communication, and training for the research. Our findings show that 15 of 38 practices are related to Long-Term UX. We also identified the attitudes and needs of Long-Term UX experienced by the software industry.