UX Design Documentation Application Using The Five Planes Method

Abstract

An application with a good user experience design can increase the conversion rate by 400%, while an application with suitable user interfaces only increases the conversion rate by 200%. In general, documenting the user experience design process is done manually through paper or workbooks, resulting in low shareability among team members. This research proposes developing a new website-based application that suits the user's needs by paying attention to the user experience aspect. The application development uses the five planes method, consisting of 5 layers, namely the strategy plane, scope plane, structure plane, skeleton plane, and surface plane. This application provides features that represent all components of the strategy plane, consisting of (1) SWOT, (2) comparison matrix, (3) lean canvas, (4) project statement, (5) user persona, (6) user story. Each feature gives a more detailed explanation of the meaning, why this component is essential, and how to fill it. Users can also export details created into documents in PNG, PDF, and XML formats. Users can also add team members to the project created by using the invite member feature. The trial was conducted on 2018 and 2017 PENS IT students to determine user satisfaction using the Net Promoter Score method. The results of the Net Promoter Score are -0.89 and -2.056, which means that the application still needs improvement in some parts. The application for documenting the user experience process contributes to UX designers, especially beginners, making documentation and understanding and learning the user experience design process.