Collaborative User Experience Design Methods for Enterprise System

Abstract

The importance of user experience (UX) design has increased in enterprise field. In traditional product and service development, a division of labor between UX designers and engineers was necessary. It is, however, difficult to pursue the same development style in the enterprise field. Therefore, in this study, collaborative UX design Methods for Enterprise System between UX designers and engineers were proposed. These Methods were designed to allow UX designers and engineers to supplement each other's knowledge and experience. The first Method was UX Observation Tour, a behavioral observation method used to understand the psychological and/or physical characteristics as well as behavior patterns of target users. In this Method, UX designers and engineers shared user research experience through field work. The second Method was UX Idea Mapping. This was a method for establishing associations between the needs of target users and unique ideas that UX designers and engineers, who achieved a detailed understanding of the target users, developed together based on their expertise in systems. In this study, these two methods were applied to internal projects, and as a result, both Methods effectively promoted collaborative development of UX designs by the UX designers and engineers.