Abstract
Modern technologies are part of the tools that can help to provide efficient and effective service delivery in libraries. For librarians to perform their jobs effectively, they have to fully utilize modern technologies. The aim of the study therefore, is to examine the utilization of modern technologies for effective service delivery in selected special libraries in South-East, Nigeria. Specifically, two objectives and two research questions guided the study .The study adopted descriptive survey design. Responses to a structured questionnaire developed by the researchers were received from 30 librarians. The questionnaire was entitled,’ Utilization of Modern Technology for Effective Service Delivery Questionnaire(UMTSLCQ). It was validated by experts and its reliability index was calculated as 2.50 using frequency table. The data collected were presented in a tabular form for clarity, analyzed using frequency count and tables. The findings of the study showed that modern technologies are not being utilized adequately in service delivery in most special libraries in the south east, although they complement many of the services provided by the special libraries. Recommendations were made based on the findings which includes proper sensitization of librarians on appropriate use of modern technologies, adequate funding, consistent and constant training of staff to upgrade their skill on the use of modern technologies. The study concluded by making recommendation based on the findings.Keywords: Modern technology, Utilization, Service delivery, Special Libraries, South-East Nigeria
Highlights
The growth and success of any organizations is largely dependent on the amount of current information at their disposal
The findings of the study showed that modern technologies are not being utilized adequately in service delivery in most special libraries in the south east, they complement many of the services provided by the special libraries
Modern technology and Information Technology can be used interchangeably and it refers to all technologies that is used for dissemination of information
Summary
The growth and success of any organizations is largely dependent on the amount of current information at their disposal. Service delivery as used in the context of this study refers to usage of modern technologies in special library to provide adequate timely information for use by library patrons. Organizations that they serve in order to due to the failure of the existing traditional increase the productivity and efficiency of manual methods to cope efficiently with the the parent organization This customization increasing volume of work in the library, is achieved by reducing the time employees modern Technologies seems to have been spend on data searching, and by providing found to be of tremendous importance in information that can facilitate improved improving the services provided by special decision-making. The need for the Special libraries use different types of technology to enhance service delivery such as Computers with software, Online Public Access (OPAC), Marc, Laptops Photocopying and scanning machines, Internet, CDrom and DVDs, World cat. Ascertain the extent of utilization of the modern technologies in special libraries service delivery in the South East, Nigeria
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