Abstract
The study investigated ICT utilization for service delivery in special libraries in North Central, Nigeria. The study was guided by three objectives and relevant literature related to the study was reviewed. Survey research design was used for the study. The population comprised of one hundred and twenty-six (126) professional and para professional library staff in fifteen (15) research libraries in North Central Nigeria. But the sampled population for the study comprised of eighty three (83) library staff from eight (8) research libraries in the North Central Nigeria. Questionnaire was used for collection of data. Out of eighty three (83) copies of questionnaires administered, seventy six (76) copies were duly completed and the data collected was analyzed using descriptive statistics of frequency counts, percentages and mean score. The study revealed ICT facilities were available for minimal use for service delivery. Major problems hindering utilizations of ICT for service delivery in research libraries of the North Central Nigeria were those of ICT policy and in adequate funds. The study proffered recommendations. Keywords: Special libraries, service delivery, North Central, ICT, Utilizatiion
Highlights
Information and CommunicationTechnologies (ICTs) have profoundly revolutionized the world of libraries, librarianship and information profession as in other walks of life in the last two or three decades
These problems are great and can negatively affect effective service delivery in the special libraries in digital age. This can lead to ineffective service delivery and users dissatisfaction with the library service in the special libraries of the North Central Nigeria. This findings agree with Oketunji (2003), Fanimehin (2008) and Maxwell (2011) who respectively identified problems of Information and CommunicationTechnologies (ICTs) utilization in special and research libraries to include in adequate fund to handle hardware, software installation and maintenance of these facilities, librarian perception, vested interest of the head of department where the library is, lack of suitable infrastructure for the operation of ICT in special and research libraries in Nigeria, unskilled man power, erratic power supply and lack of zeal and commitment in the implementation of ICT policy in the running of the in-house chores in the special libraries on the part of government and management of these institutes and ministries
Central Nigeria and other part of Nigeria need adequate and relevant ICT to attend to their users need through effective service delivery
Summary
Technologies (ICTs) have profoundly revolutionized the world of libraries, librarianship and information profession as in other walks of life in the last two or three decades. Islam (2007) gave a concise classification of ICT’s by usage in libraries as follows: ICT based resources, including computers connected to internet, CD-ROM, audio cassettes, video- cassettes, photocopiers, printers, software used by libraries. ICT based activities includes data processing, circulation, cataloguing, bibliography, serials control, in-house database; and ICT-. S, Emmanuel, V.: Library Staff Utilization of Information and Communication Technology ICT for Service Delivery in Special Libraries in North Central, Nigeria based library services including CD-ROM searching, online information service, news sophistication and the nature of the investigation, it is not possible to conduct clipping, scanning service, online reservation services. The benefits of ICT in research today without relying on one form of ICT or the other
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Information Impact: Journal of Information and Knowledge Management
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
