Using the HPI model to improve skills for administrative assistants

Abstract

Performance ImprovementVolume 44, Issue 9 p. 40-44 Article Using the HPI model to improve skills for administrative assistants Carol Bimberg CPT, Carol Bimberg CPT Carol Bimberg CPT, has more than 14 years' training experience at the community college, adult education, and corporate levels. She is currently a Partner and Manager of Technical Training and Performance Improvement for JWT, a large advertising agency. In this position, she is responsible for the evaluation, selection, and implementation of computer-based training as well as for the development and presentation of technical training courses for JWT employees. She played a critical role in developing the ISO Quality manual and planning the rollout of that manual to the employees in preparation for the audit. Her degrees are in business management (BSA) and training (MA-Adult Instruction). Her passion is technology.Search for more papers by this authorTara Nida, Tara Nida Carol is highly skilled in using the Internet and is currently developing a Distance Learning program for JWT that was highlighted in recent WebEx press releases. Carol has her own website to facilitate Internet research (http://WiredBookworm.com) and uses this page as a basis for lectures. Carol was awarded a Special Tribute Award from the Arbor Awards for Excellence, which honors Best Practices in Human Resources. She may be reached at carol.bimberg@jwt.com.Search for more papers by this author Carol Bimberg CPT, Carol Bimberg CPT Carol Bimberg CPT, has more than 14 years' training experience at the community college, adult education, and corporate levels. She is currently a Partner and Manager of Technical Training and Performance Improvement for JWT, a large advertising agency. In this position, she is responsible for the evaluation, selection, and implementation of computer-based training as well as for the development and presentation of technical training courses for JWT employees. She played a critical role in developing the ISO Quality manual and planning the rollout of that manual to the employees in preparation for the audit. Her degrees are in business management (BSA) and training (MA-Adult Instruction). Her passion is technology.Search for more papers by this authorTara Nida, Tara Nida Carol is highly skilled in using the Internet and is currently developing a Distance Learning program for JWT that was highlighted in recent WebEx press releases. Carol has her own website to facilitate Internet research (http://WiredBookworm.com) and uses this page as a basis for lectures. Carol was awarded a Special Tribute Award from the Arbor Awards for Excellence, which honors Best Practices in Human Resources. She may be reached at carol.bimberg@jwt.com.Search for more papers by this author First published: 09 February 2007 https://doi.org/10.1002/pfi.4140440908 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinkedInRedditWechat Volume44, Issue9October 2005Pages 40-44 RelatedInformation