Abstract
In the midst of a crisis, monitoring patient safety and quality concerns is of utmost importance, particularly if attention paid to monitoring is diverted by other operational needs. The emergence of novel COVID-19 virus emerged new patient safety concerns. In an effort to help organizations respond rapidly to safety concerns, we describe a close to real-time process used to monitor, escalate, and resolve concerns submitted to the patient safety event reporting system of an academic health system.
Highlights
Coronavirus disease 2019 (COVID-19) is a highly transmissible respiratory illness that spreads between individuals in close proximity via contact, droplet, or airborne transmission.[1]
COVID-19 was declared a global pandemic by the World Health Organization (WHO), with more than 15 million people infected worldwide and over 630,000 fatalities as of July 24, 2020.2 Already strained healthcare systems in the United States and around the world are working to manage the allocation of scarce medical resources, conserve and procure personal protective equipment (PPE), and manage healthcare personnel shortages, while maintaining communication and transparency until the infection stabilizes and declines
As healthcare organizations work to quickly define new ways to manage care, it is of utmost importance to ensure robust processes are in place to monitor patient safety and quality concerns, when attention may be diverted by other operational needs
Summary
Coronavirus disease 2019 (COVID-19) is a highly transmissible respiratory illness that spreads between individuals in close proximity via contact, droplet, or airborne transmission.[1]. The healthcare industry has used voluntary event reporting as a valuable data source to learn about system defects from the frontline staff and used those insights to improve patient safety.[4] JHM activated a Unified Incident Command center (UIC) to coordinate and manage its response to Armstrong Institute for Quality and Patient Safety, Johns Hopkins Hospital and Health System, Baltimore, MD, USA To support the COVID-19 Safety Officer with data on emerging concerns related to the pandemic, a process was needed to monitor events, in close to real-time as possible.
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