Using emotions to cast light into the “black-box” of user adaptation and continued use of health information system

Abstract

Although emotions are often evoked when medical professionals are required to employ new systems at work, their roles in information system post-adoption literature are relatively less examined. We draw on appraisal theories of emotions to unveil the emotional mechanisms underlying medical professionals' behaviors at different post-adoption stages. Results from data collected from a two-round survey demonstrate the roles of emotions such as irritation, interest, and satisfaction in explaining user adaptation at the initial post-adoption stage and the role of emotions such as pride and satisfaction in determining the continued use of technology following user adaptation at the later post-adoption stage.