Abstract
The act of apologizing in communicative activities is one of the elements of speech acts. Therefore, selecting and using appropriate apology strategies could possibly create effective communication. The article investigates apology strategies used in letters written in English by second-year students at the Faculty of English, University of Foreign Languages, The University of Danang (UFLS-UD). Regarding the aim to identify apology strategies, the frequency of direct and indirect apology strategies, descriptive qualitative methods with the support of quantitative information were employed and based on the data from 282 letters of apology which were collected from 04 EFL classes in the academic school year 2021-2022. The article provides readers with a deep insight into apology strategies and assists EFL learners in understanding and using appropriate apology strategies in specific communicative situations.
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