User Satisfaction and Intention to Use Peer-to-Peer Online Transportation: A Replication Study

Abstract

Sharing economy or collaborative economy (e.g. renting and lending) has been identified in previous studies to better understanding the behavioral context such as satisfaction and future intention for hospitality accommodation. However, the findings are lack of generalization in other industry context. Therefore, as the phenomenon of peer-to-peer (P2P) online transportation in Indonesia, this article replicates the previous study by Tussyadiah (2016) to test consumers’ satisfaction and future intention in different industry context for generalization purposes. Using Structural Equational Modelling approach, the results among 115 respondents conclude that enjoyment and economic benefit are the determinations of satisfaction while satisfaction itself mediates those variables toward future intention. This study concludes that some of the findings about determinant factors of customer satisfaction future intention on P2P accommodation context can be generalized for other industrial context such as P2P online transportation context even though there are some differences of findings especially in the antecedents of future intention.