User requirement deployment for the proposition of a web mobile system in a university restaurant

Abstract

This work consisted of mapping user requirements for proposing a mobile application at the university restaurant of the Federal University of Grande Dourados (UFGD), using a user-centered design approach. The restaurant (RU) is an essential service for the academic community, and the proposal aims to improve users' experience by providing updated information on menus, opening hours, parking availability, virtual academic card, and meal evaluation. To achieve this goal, theoretical studies were conducted on user-centered design, service innovation, and the needs of RU users. Based on this information, the creation of software is proposed to allow users to easily access information about the daily menu, make meal reservations, check the balance on the academic card, and provide feedback on service quality. The user-centered design approach ensures that the tool is developed taking into account the needs and preferences of RU users. The tool has the potential to streamline the process of advance ticket purchases, reduce queues, and improve communication between users and the restaurant's staff. Additionally, user-centered design ensures that the tool is intuitive and easy to use for all users, contributing to a more positive experience at UFGD's RU.