Abstract
This is an observational study of the way the BBC deals with user-generated content (UGC) at its UGC hub. It finds four types of UGC. First a form of unsolicited news story: second a form of solicited content for specific extant news stories; third a form of expeditious content for specific items and features, and fourth a form of audience watchdog content. The study also finds that UGC is routinely moderated by the BBC hub and that traditional gatekeeping barriers have evolved over time to ensure the maintenance of core BBC news values. The study concludes with the view that the extensive use of UGC at the BBC hub encourages the increasing use of “soft journalism”, with as yet unknown consequences for the BBC.
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