User Experience Matters: Does One size Fit all? Evaluation of Learning Management Systems

Abstract

Learning Management Systems (LMS) are in use for years and are still crucial assets for both teachers and students for teaching and learning. There is a wide variety of LMS available for institutions to administer learning in and out of the classes. However, deciding to pick an LMS to integrate is a critical decision that affects both instructors and students. On the other hand, although there is previous research LMS from students' perspective, there is a lack of research in the literature from instructors' standpoint. This research aims to gain a deeper understanding of how in-service teachers, enrolled as students in the study program of instructional technology, use of LMS in terms of user experience and satisfaction of three well-known LMS, including Canvas, Blackboard, and Moodle. The results show a significant difference between the three LMS, Blackboard, Moodle, and Canvas, in terms of users’ subjective satisfaction, ease of use, and functionality.