User Experience, Functionality and Aesthetics Evaluation in an Academic Multi-Site Web Ecosystem

Abstract

The present study focuses on using qualitative and quantitative data to evaluate the functionality, user experience (UX), and aesthetic approach offered by an academic multi-site Web ecosystem consisting of multiple interconnected websites. Large entities in various industry fields often have the need for an elaborate Web presence. In an effort to address the challenges posed by this need specifically in the field of academia, the authors developed, over a period of many years, a multi-site ecosystem within the Ionian University, which focuses on interconnectivity and a collaborative approach to academic content management. This system, known as “Publish@Ionio”, uses a singular content management infrastructure to allow for the creation of content for different websites that share both information and resources while at the same time allowing for individual variations in both functionality and aesthetics. The ecosystem was evaluated through quantitative data from its operation and qualitative feedback from a focus-group interview with experts, including website editors and administrative staff. The collected data were used to assess the strengths and weaknesses of the multi-site approach based on the actions and needs of the individuals in charge of generating content. The study led to conclusions on the advantages that interoperability offers in terms of digital and human resource management, the benefits of a unified aesthetic approach that allows for variability, and the necessity of collaborative content management tools that are tailored to the content’s nature.