Abstract
AbstractSuccessful software products necessitate users’ satisfaction when experiencing the use of the software. This is not only determined by the software functionalities and completeness, but als...
Highlights
Software nowadays becomes an essential part of our lives; it is one of the most important delivered products or services that we use on daily bases
The purpose of this research is to consolidate the findings related to user experience (UX) aspects and dimensions discussed in (Zarour & Alharbi, 2017) along with the measurement methods documented in the literature, into one framework to better understand the relationship between UX dimensions, UX Aspects and UX measurement methods
The absence of a theoretical framework that defines and links together various UX dimensions, aspects and measurement methods resulted in disagreement between software engineers and practitioners in defining UX concepts
Summary
Software nowadays becomes an essential part of our lives; it is one of the most important delivered products or services that we use on daily bases. Despite the importance of user involvement in the software process, successful software products necessitate users’ satisfaction when experiencing the use of the software. It has been noted that users’ perception of different product qualities as well as emotions that arise before, during and after using a product is changing (Minge & Thüring, 2018) which makes UX a dynamic concept as well Due to this fact, “the user experience is seen as something desirable without defining what something means”, and this has led to difficulty in agreeing on a user experience definition (Law, Roto, & Hassenzahl, 2009). ISO 9241–210 defined user experience as “A person’s perceptions and responses that result from the use or anticipated use of a product, system or service” (ISO, 2010) This definition is a promising one as stated by Law et al (2009). (c) An umbrella term for users’ perceptions, whether measured objectively or subjectively (see Figure 3) follows ISO 9241–210 definition which covers perceptions from the user, either objectively or subjectively (Law et al, 2009)
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