Abstract
Eco-cities have witnessed rapid growth in these years worldwide. As the Eco-cities entering operation stage gradually, more and more researchers have found that users (who are living or working in the Eco-cities) satisfaction is one of the most important factors to determine the success or failure of Eco-cities. Therefore, it is very important to investigate the user demands to attract more citizens willing to live or work in the Eco-cities, which will make the development of Eco-cities more sustainable and solid. The recent researches on user demands investigation and analysis in the Eco-cities mainly focused on understanding the user need itself, yet lack of research on the relationship between the user demand and user satisfaction. This paper initially introduced the Kano model analysis method to the research field of user demands in Eco-city, to explore the relationship between the user demand and user satisfaction. After proposing user demands library in Eco-city (including Land use, Ecological environment, Green building, Energy utilization, etc.), the user demands classification and importance analysis methods of Eco-city were proposed based on Kano model. The questionnaire survey for users of two Eco-cities in China as case study was conducted, consisted of user demand items questionnaire based on the Kano model and a questionnaire on the importance of the user demand items. By utilizing the integration of quantitative analysis methods based on the Kano model and Analytic Hierarchy Process (AHP) method, the final ranking of user demands importance was obtained. Comparing with the existing literatures in terms of user demands research for Eco-city, the user demands analysis method based on Kano model of this paper, is able to reveal the influence degree of user satisfaction towards the facilities and services provided in the Eco-city. The user demands analysis method can be used for other researchers worldwide to investigate and quantitively analyze user demands according to their local development situation and preference of Eco-city. The user demands analysis results obtained through this method, can benefit different stages of Eco-city.
Highlights
Eco-cities, which pour effort into eliminating the overall carbon footprint of the city whilst helping the humans and the nature to coexist aiming towards sustenance and sustainability [1]
This paper initially introduced the Kano model analysis method to the research field of user demands in Eco-city, to explore the relationship between the user demand and user satisfaction
Based on the user demand analysis of two Eco-cities as case study, the following conclusions can be drawn: 1. The user demands analysis method based on Kano model for Eco-city proposed in this paper has been validated to be feasible
Summary
Eco-cities, which pour effort into eliminating the overall carbon footprint of the city whilst helping the humans and the nature to coexist aiming towards sustenance and sustainability [1]. The KPIs (key performance indicators) of this project are considered successful based on the quantified data of residents’ satisfaction degree, which improved conditions for the aging population of this city [4]. Another well-known example of Eco-city is Sino-Singapore Tianjin Eco-city (SSTEC) of China, which generally accepted as the flagship project in China and one of the most successful Eco-cities in the world [5,6]. Kano model provides a framework which could enable the elicitation of product requirements It helps increase customer satisfaction if the elicited requirements are met [23]. Customer satisfaction is not always proportional to the functionality of the good, which implies that higher quality does not necessarily lead to higher satisfaction for all product attributes or services requirements [28]
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