Abstract
Heritage tourism is a tourist trip by visiting places that have historical and heritage value as a tourist attraction. In this study selected three locations in Indonesia are Yogyakarta, Bandung, and Bali. The tourism phone application is an application service tour guide encourages tourists to get information on the journey of heritage tourism. With this application, the user chooses the tourism package according to the area that the user wants to visit. Heritage tour guide application uses the user-centred design (UCD) method. UCD is an iterative design process in which designers focus on the users and their needs in each phase of the design process. This application makes it easier for tourists because it is a tool for carrying out heritage tourism trips. Tourist can access routes, and tourist destinations will be addressed in the Heritage journey. The results of the design of tour guide services with a confidence scale of 95% intervals, which showed this study was successful in designing tour guide services that were in line with user expectations.
Highlights
Heritage tourism is a tourist trip to find out places and cultures that exist in an area that has historical value and is inherited from ancestors (Asmelash and Kumar, 2019)
This study proposes a mobile guide service application that is used to provide information and knowledge of heritage tourism in Indonesia
The prospective analysis was carried out using the questionnaire with ten questions distributed randomly
Summary
Heritage tourism is a tourist trip to find out places and cultures that exist in an area that has historical value and is inherited from ancestors (Asmelash and Kumar, 2019). The Indonesian nation is a nation that has diverse local cultural heritage values. With the existence of heritage tourism can preserve the cultural history that exists in Indonesia and introduces it from generation to generation. Heritage tourism development is used to preserve and promote economic growth through cultural and historical tourism approaches (Jeon et al, 2016). Efforts to preserve cultural heritage are carried out in Indonesia and in all iJIM ‒ Vol 14, No 16, 2020
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