USE ORAL HISTORY OF IN THE ANALYSIS OF THE EVOLUTION OF THE ERP SYSTEM IN THE MANUFACTURE

Abstract

This paper reports the implementation of an ERP system in the industrial area aiming at improvements in the standard of quality, cost and agility. After consolidation in the area using MRP II, the ERP was extended to the other areas of the organization. The methodology used in this study was oral history in an alternative way to make more relevant the results of academic research, this approach establishes as being of great relevance to the historical constitution of the profession. The objective of this work is to investigate the perception of organizational change that occurred with the implementation of a business management system (ERP) by the agents involved in this process focusing on project manager, project team and end users providing consistent data for analysis and execution of objectives proposed by the study. Two interviews were conducted with a consultant, being conducted face-to-face with a focus on the changes that occurred in the manufacturing module, through the implementation of MRP II. In the discussions proposed with the structured questionnaire, it was possible to notice that manufacturers of ERP systems have followed the evolutions in the manufacturing systems proposed especially integration in the management of the supply chain. In Brazil, ERP systems in manufacturing have presented updates to meet ancillary obligations imposed by the Treasury in the search for reduction of evasion.