Abstract
Consideration of how ‘usable’ a product is can be of vital importance, especially if that product is of a medical or health nature, and the consequences of misusing the product could lead to potential harm. This chapter examines the application of User Experience (UX) methods and how such practices can be applied to products to evaluate and test how usable they are for the intended target audience. This is important because if a device is difficult or unpleasant to use, users will quickly discontinue using it, or in some cases use the product incorrectly. The latter can have detrimental effects in a healthcare setting depending on how critical its function is. The chapter includes the application of usability studies, both in lab settings and in the wild (e.g. when an app has been deployed and is being used in real world settings). We also look at using physiological methods for the assessment of a user’s mood and their performance when interacting with software, as well as some of the behavioural and psychological aspects of Human Computer Interaction (HCI) that impact how humans use digital technology.
Published Version
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