Usability Survey on Integrated Support System for Flood Disaster Management

Abstract

Recovery and response in managing flood disaster requires effective communication system for information sharing and coordination between agencies. However, the flood rescue and relief operations in Malaysia is yet inefficient due to decentralised management system between humanitarian relief organisations. Hence, this study attempt to contribute through information technology solution by integrating roles of different agencies such as Ministry of Health (KKM), Malaysian Department of Social Welfare (JKM), Malaysian Meteorological Department (JMM) as well as nonprofit organisations (NGOs) in managing flood victim. Therefore, Waterfall methodology has been adopted in developing an online flood integrated support system for mitigating, preparing, responding, and recovering flood management process. The system acts as a centralised platform for flood rescue voluntary, disseminates flood-related information updates, and manage flood victim health status particularly in the Segamat district of Johore. An online usability survey by purposive sampling has been conducted with 30 public citizens representing prospectives system users. In addition, three individuals from flood management agencies are selected to represent the system administrator for evaluating the system usefulness through USE questionnaire. Findings for the usability survey suggested that the system usability is satisfactory. Likewise, while the admin features have been satisfactorily rated based on the USE questionnaires with some suggestions for future improvement. Extending the system features in managing registration and aid for the victims in the flood evacuation centre is recommended for future work.