Usability Evaluation of the Online Publishing Software Applied to Web-to-Print: Using Tintint Website in Taiwan as an Example

Abstract

The objective of this study is to evaluate the usability of the popular online publishing software and survey of the consumers’ satisfaction. This study used the performance testing method including the measurement of the learnability and the error rate to achieve the objective. Subjects in the experiment were divided into the experimental group with design background and the control group without design background. Furthermore, retrospective testing will be executed to afford the relevant usability recommendations. With regard to learnability, results showed significant differences for the typical tasks of the "adjust the angle and location of photo", "transform version of the type", and "change page". Besides, results showed significant differences for the typical task of the "adjust the text size, font, writing, and alignment" regarding the error rate. However, the subjective satisfactions were not significant difference existed in the two groups. Additionally, the research development model can provided valuable references for academic circles and related digital content industries about the development and evaluation of the interface.