Usability and Performance of the Web-based Frontline Services and Laboratories System

Abstract

Objectives: The study developed a Web-based Frontline Services and Laboratories Evaluation System for NIPSC to identify the needs and concerns of attending students in NIPSC by giving ratings and posting comments or suggestions in laboratories and frontline services. The main objectives of the research were to determine the level of usability of the developed features of a Webbased Frontline Services and Laboratories Evaluation system for NIPSC. Evaluate the system’s performance in terms of functionality, reliability, and efficiency of the information provided to clienteles. Methods: Descriptive and developmental research designs were employed in this study. It also helps the researcher analyze the information by the deployed standard survey questions to ensure the developed system meets its developed features and functions. The researcher used the Rapid Application Development (RAD) model as the software development life cycle for the software development activities. The researcher gets the total sampling size using sloven’s formula. Findings: The finding implied was very good in using the developed system to get feedback from the students. The developed system gives satisfaction to the users in which they can easily rate and give their comments and suggestions to the services and laboratories of the NIPSC. The administrator can easily gather feedback from the students in helping them to know what were the lacking needs of their services are. Using the developed system, it can continuously progress and outgrow the services of Northern Iloilo Polytechnic State College when it comes to evaluating the school’s frontline services and laboratories. The system’s overall performance in terms of functionality, reliability, and efficiency implied that using the developed system is very good in getting feedback from the students. Novelty: The developed system can evaluate the comments and suggestions of the students of NIPSC using their mobile phones and tablets. Be able to give results quickly, and it is user-friendly. It is very good if the school may continue to update the developed system, which may help to maximize its potential and improve its functionalities, reliability, and efficiency. Keywords: Usability and Performance; Frontlines services and laboratories; Evaluation; Rating; Webbased; RAD Model