Usability Analysis of Smart Speakers from a Learnability Perspective for Novel Users

Abstract

Although commercial smart speakers are becoming increasingly popular, there is still much potential for investigation into their usability. In this study, we analyzed the usability of commercial smart speakers by focusing on the learnability of young users who are not yet familiar with voice user interface (VUI) operation. In the experiment, we conducted a task in which users repeatedly operated a smart speaker 10 times under four conditions, combining two experimental factors: the presence or absence of a screen on the smart speaker and the operation method (voice control only or in conjunction with remote-control operation). The usability of the smart speaker was analyzed in terms of task-completion time, task-completion rate, number of errors, subjective evaluation, and retrospective protocol analysis. In particular, we confirmed and compared the learning curves for each condition in terms of the performance metrics. The experimental results showed that there were no substantial differences in the learning curves between the presence and absence of a screen. In addition, the “lack of feedback” and “system response error” were identified as usability problems, and it was suggested that these problems led to “distrust of the system”.