Abstract
The banking sector is one of the major economies contributing role that dominates the financial system of Sri Lanka through the highest share of the total financial assets. The banks engage in competition, seeking strategies to embrace more customers. Developing countries like Sri Lanka still in discussions, about the success rate of the adoption of Online Banking technology. The research intended to analyze the critical factors and give recommendations for a more smart, secure, convenient online banking service. The methodology used to conduct this research is a qualitative and quantitative-based survey. The online survey circulated through Email and the survey were completed by 400 samples of people covering selected four major banks. According to the critical success factors analysis, this research focus on the enhancement of user-friendliness of application, Minimize the language barrier focusing on local customers will increase the smartness, convenience of online banking in the Banking Industry.
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