Threats to the Rights of Consumers in E-Banking in India: An Overview

Abstract

In the last decade, India has witnessed one of the most important events in human history- the Web Revolution. The rapidly increased use of the web, the Internet, Intranet and Extranet, e-business or e-commerce and mobile commerce has changed the manner in which business is done in almost all the organizations. Technological innovation is blurring the distinction among traditional forms of financial intermediaries such as commercial banks, investment banks and specialized finance companies. The advent of e-Business accompanied with technological innovations and globalization is constantly propelling the businesses organization to redefine their business operations in terms of value chain re-engineering and restructuring business models. Likely, the financial sector is metamorphosing under the impact of competitive, regulatory and technological forces. Financial institutions especially the banking sector is currently in a transition phase. Banks are the engines that drive the operations in the financial sector, which is vital for the economy of any country. The Banking industry is one of the oldest in the world. The Indian Banking Industry has not remained totally passive spectator of Information Technology revolution that has taken place around the world. Banking industry in India has undergone radical changes under the umbrella term ‘web Revolution’. In the modern computer world, all the activities of the banking transactions are made through computers and electronic medium. The banks have put themselves in the World Wide Web to take advantage of the internet’s power and reach, to cope with the accelerating pace of change of business environment. Electronic Banking is popularly known as ‘PC banking’, ‘online banking’, ‘Internet banking’, ‘Telephone-banking’ or ‘mobile banking’. E-banking may be understood as term that covers all these ways of banking business electronically. In this research paper, it is highlighted that on one hand online banking has made the lives of people very easy, however, on the other hand, online banking is not free from threats and risks. In this research paper the threats to the consumers in online banking has been highlighted.