Abstract
This study explored the experience of personnel during their duties in It Works! Chemical Dependency Treatment Center, Tinago, Ozamiz City. The study used a qualitative approach using the phenomenological study Research design. Ten personnel from It Works! Tinago, Ozamiz City, who encountered many Challenges in dealing with mental challenges, were considered participants of the study. They were selected based on the following criteria: (1) personnel of the Rehabilitation center, (2) in serving six (6) months, (3) have direct contact with handling mentally challenged individuals, (4) willingness to participate. An interview was used to gather data. Analysis of the responses was done using Moustakas’ follow a flinty systematic procedure accessible to qualitative research transcendental phenomenological study. Results generated five themes: Passionate to help, Adversity in Dealing with Diverse Mentally Challenged Individuals, Maintaining Professionalism, and Ensuring the safety and well-being of the Patients; each employee at the rehabilitation center has a personal story about how they became interested in working with mentally challenged people. Hence, personnel must be physically, emotionally, and mentally ready when helping individuals find recovery.
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