Unlocking Employee Resilience: The Role of Work Engagement as an Intervening Factor in the Relationship Between Job Demands, Job Resources, and Burnout at Pt. Maruki International Indonesia

Abstract

Objective: The aim of this study is to analyze the influence of job demands and job resources on work engagement and burnout among employees at PT. Maruki Internasional Indonesia. Method: The cross-sectional study with the sample size of 132 respondents selected through simple random sampling. Data collection instruments included job demands and job resources questionnaires from People at Work, the Oldenburg-Burnout Inventory questionnaire to assess work burnout on employees, and the Work Engagement Scale to analyzed the level of respondents’ engagement. Path analysis was utilized for data analysis. Results: The results of the multivariate analysis indicate a direct influence of job demands (p-value: 0.002) and job resources (p-value: 0.000) on work engagement. Job demands directly impact burnout (p-value: 0.000), as do job resources (p-value: 0.001) and work engagement (p-value: 0.015). Moreover, job resources indirectly influence burnout through work engagement, while job demands indirectly affect burnout through work engagement (p-value: 0.034). Work engagement can serve as an intervening factor in mitigating burnout caused by job resources (p-value: 0.035). Conclusion: In conclusion, both job demands and job resources significantly influence work engagement and burnout among employees. Additionally, work engagement plays a crucial role in mediating the effects of job demands and job resources on burnout. Implications of the research: The study has several practical implications for managing employee workloads to increase engagement and decrease burnout. The study shows that employee with high job demands, such as extra work pressure and ambiguity in workplace will create a lower work engagement and also higher burnout. Better job resource, such as support from the supervisor and also rewards will create a better engagement for the employees. Originality/value: There are very few studies conducted to evaluate the work engagement and how it leads to burnout in the manufacture industry in Indonesia. Hence, this study is first of its kind to analyse the influence of the crucial role of work engagement in decreasing burnout and what affects work engagement itself.