University-Wide Digital Skills Training: A Case Study Evaluation

Abstract

Digital competencies and confidence are thought to be critical to success in higher education. However, despite learning frequently taking place online through the use of virtual learning environment and tools such as lecture capture, and evidence to counter the idea of digital nativity, these critical skills are often not explicitly taught at university. In the present study, we describe the development and evaluation of our Essential Digital Skills programme, which is a university-wide digital training programme designed and implemented at a large London university, aimed at new students but open to all students at the University. Using Kirkpatrick’s evaluation model, we demonstrate that the programme provided effective training in digital skills for all students but that individual differences exist in the training experience, notably around ethnicity and student status, with Black and Minority Ethnic (BAME) students and international students feeling that the training made a greater contribution to their skill levels and resulted in greater behaviour change and impact, as well as intention to undertake further training.