Digital Skills, ICTs and Students’ Needs: A Case Study in Social Work Degree, University of Zaragoza (Aragón-Spain)

Abstract

Technological innovations are related to information and communication technologies (ICTs), which in turn have become a fundamental pillar in the field of education. Social work professionals require new approaches to take on the new type of work demanded by the digital society, specializing in research into the innovation of these new forms of action through technology. This article analyses whether university training is in tune with the new skills and abilities required for professional interventions in the twenty-first century. A total of 288 surveys were carried out on 309 students. Each survey consisted of 25 questions on the five digital skills areas. The results indicate that training in digital skills must gain space in university training plans, just as the pandemic became a starting point for the massive use of ICTs. The conclusions point to the importance of improving training in digital competences and skills for future generations of social workers, who, although they are digital natives, will need to know how to use ICTs in their social work.