Abstract
AbstractThe social performance of an organization (cooperative, NGO, bank) contains the relations of the organization with its clients and with the other groups of agent. Besides, the social performance does not mean only the measure of the impact, but also the implementation of actions and corrective measures to improve this impact.Generally, there are two approaches with the aim of measuring the social performance: an approach centre on the institution via the outreach and an approach centre on the clients through the study of impact, and both are complementary. As a matter of fact, the study of the social performance of the MFIs consists in understanding and in estimating the implemented mechanisms allowing reaching the social objectives that they settled. In this movement, the use of SPI (social performance indicators) model in the Tunisian context shows that in spite of the youth of microfinance sector in Tunisia, The MFI Enda manages to realize a performance on the social plan and it thanks to the rigor of their procedures of credit and to a real strategy of targeting of the poor men.
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