Understanding the Roles of Organizational Identification, Trust and Corporate Ethical Values in Employee Engagement–Organizational Citizenship Behaviour Relationship: A Study on Indian Managers

Abstract

The rationale of the study is to comprehend the roles of organizational identification, trust and corporate ethical values (CEV) in employee engagement–organizational citizenship behaviour (OCB) relationship. The study was administered on 246 middle-level managers who were representatives of 30 different public and private sector organizations in Delhi National Capital Region. The results of the study confirmed the hypotheses. The results of the study confirmed that organizational identification, trust and CEV moderate the employee engagement–OCB relationship. Organizations need to recognize that OCB are helping behaviours contributing appreciably to organizational effectiveness; such behaviours daub the social machinery of the organizations, plummeting conflicts and thereby augmenting organizational effectiveness. These behaviours offer a litheness, which goes beyond the job description and provides direction to work behaviour of individuals in organization. Understanding the relationship between these variables will help both public and private sector organizations about the role of organizational identification, trust and CEV in employee engagement–OCB relationship.