Organizational Citizenship Behavior in Public and Private Sector and Its Impact on Job Satisfaction: A Comparative Study in Indian Perspective

Abstract

Organizational citizenship behavior (OCB) is a newly emerging concept in the literature of organizationbehavior. Despite an increasing number of studies on Organizational Citizenship Behavior (OCB), no unifyingwork is focused on the measurement of degree of change in OCB in a public sector organization and a privatesector organization. We hypothesized that there is a significant difference in the degree of OCB of employees inpublic sector and private sector organization. Data were collected from 200 employees consisting of managerialand non-managerial staff from both the public sector and private sector organizations. The results showed thatemployees in public sector organization have greater degree of OCB in comparison to private sectororganizations and also the job satisfaction increases or decreases based on increase or decrease in OCB. Thepurpose of this study is to invoke Organization Citizenship Behavior in private sector organization. Obtainedresult was in the line of the hypotheses. In terms of organizational citizenship behavior; a significant differenceis noticed between public sector and private sector organization. As expected, public sector employees haveexhibited higher degree of OCB as compared to private sector employees. Most importantly, organizationalcitizenship behavior is being proven as the catalyst for enhancing job satisfaction level of employees.