Abstract
Metro trains have emerged as a sustainable and cost-effective solution against environmental concerns and productivity losses caused by road traffic congestion. Understanding commuters’ needs and preferences are essential for promoting and providing metro services. In this work, we survey a group of Delhi metro commuters to study their metro convenience preferences. Using mixed-method analysis, we identify the factors that contribute to commuters’ convenience through stated preference valuations obtained from a survey (368 valid responses). These factors are a combination of metro route attributes (boarding/de-boarding stations and line interchanges) shaped by commuter experiences associated with safety concerns, last-mile connectivity, and their perceptions of travel time, crowdedness, and getting a seat. Based on our findings, we discuss the implications these preferences and perceptions have on user experience with the Delhi metro. We then propose design guidelines to enhance the existing Delhi metro app to improve user experience with metro train service.
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