Understanding knowledge hiding behaviors in the workplace using a serious game data collection approach

Abstract

Knowledge hiding, knowledge hoarding, and knowledge withholding have drawn increasing research attention in recent decades. Most researchers approached this topic by collecting quantitative data using questionnaires with self-reported scales. However, the underreporting nature of self-report measurement, particularly when studying sensitive and socially undesirable behavior, has been identified as a prominent limitation in extant research, which shows the urgent need for less biased and more innovative research methods. Scenarios incorporating critical incidents that represent a simulation of actual working conditions appear to be a relevant technique to address the above-mentioned shortcoming. Hence, an experimental design, adopting meticulously crafted scenarios, is worth investigating. This paper presents the value of using serious games/simulations to collect data related to knowledge hiding behaviors as well as the design stages of a knowledge hiding serious game